Interview challenges require the client to participate in a virtual, in-app interview powered by Amazon Lex. This allows the client to discuss some issues or topics in a conversational format either by voice or text input. Interviews typically consist of only a few questions, but are sophisticated enough to dynamically direct conversation based on responses provided. Interview responses allow the case manager to gain additional insight into the client’s attitudes and behaviors.
Example: Discuss a situation in your past where you acted impulsively that resulted in negative consequences.
Check-in challenges require the client to go to a specific location or event, such as a class or meeting. If the check-in requires the client to attend a scheduled event at a specific time, in-app incentives are awarded to the client for a punctual arrival. Successful check-ins paired with follow-up interview challenges offer case managers a greater level of confidence that the client is participating and engaged in treatment.
Example: Check in to your peer support group meeting today.
List challenges capture information from the client in a concise way. Each item the client lists can be extracted from the response and referenced in a follow-up interview challenge for a more detailed discussion.
Example: List 3 places of business where you submitted job applications this week.
Photo challenges require the client to provide images using their phone’s built-in camera. This can be done by capturing a photo directly from the app or uploading from their phone’s photo library.
Example: Submit a photo of an enjoyable activity with positive friends.
Schedule challenges allow the app to capture time and location data from the client concerning their upcoming work, class, or meeting schedules. This information can later be used to automatically generate check-in challenge assignments with minimal action required from the case manager.
Example: Submit your Adult Basic Education class schedule for the upcoming week.
Worksheet challenges prompt the client to complete an assigned worksheet directly on their phone or (optionally) on a computer. In some cases, a worksheet challenge may prompt the client to obtain a physical worksheet from their case manager and complete it.
Example: Keep an activity log of how you spend your free time today.
The building blocks of a treatment program.
Casano's daily challenges are designed to be just small, incremental steps in a much larger plan of treatment. Case managers can lead the way in developing the case plan, and confidently rely on Casano to help execute.
Drawing the Map
A library of challenges is available to each agency upon initial implementation of Casano. Because some challenges are dependent on locations, specific treatment providers, and local programs; each agency has the ability to customize Casano challenges to fit their local context. Beyond that, each agency can control the challenges from the library that are included in their local implementation of Casano, modify these challenges, or create entirely new challenges.
Any new challenges created by an agency that are applicable to a broad audience may be added to the challenge library that is shared by the Casano community.
Analyzing the Data
Challenge responses are not simply stored in a database and marked "completed". Often, challenge responses are analyzed by Casano to determine if additional, related challenges should be assigned and help to direct the path of the program. Data collected from one challenge may be revisited in a followup challenge in order to explore the response in a more in-depth discussion with the client.
Additionally, some challenges are designed to be repeated periodically to reinforce positive behaviors or to monitor the evolution of the client’s responses over the course of the treatment period.
Marking the Milestones
Because the goal of challenge assignments in Casano is to address a need present in the client's life, there is an expectation that a change of some sort should occur. Change happens in stages, so challenge assignments are ordered to help facilitate change in the most logical way. Some challenges may be aimed at helping the client understand the need for change, some may be designed to help the client take actionable steps toward change, while others may be assigned to assist the client in maintaining new, positive behaviors and lifestyles. Advancing to the next phase of treatment is dependent on completion of the prior.